Terms and conditions
Portugal Autêntico offers a variety of services, activities and experiences through its website portugalautentico.pt.
As our Terms and Conditions contain legal obligations, we suggest you read them in full and with complete attention. They form the basis on which bookings are accepted by Portugal Autêntico.
Unless otherwise stated, purchases made through portugalautentico.pt are subject to these Terms and Conditions. In all bookings, the person making the booking must be responsible for having accepted these conditions on behalf of the persons named in the booking.
Any variation to these Terms and Conditions shall be deemed null and void.
Terms of Use
- By using portugalautentico.pt you agree to be legally bound by these terms, which come into full force and effect immediately.
- You are not authorized to copy, reproduce, republish, download, post, transmit, make publicly available or otherwise use the content of portugalautentico.pt (including text, images, URLs, pricing information, etc.) in any way except for personal, non-commercial use.
- Your use of portugalautentico.pt is intended for personal, non-commercial purposes and/or to make legitimate requests to reserve the products or services offered. You agree not to use this site to make any speculative, false or fraudulent solicitation.
Content
- You can contribute to the site in a number of ways, including by posting comments, uploading photos to the site and adding information to your public profile.
- We may use Your Content in a few different ways, including displaying it on the Website, reformatting it, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant us permission to use your content for any purpose. You also irrevocably agree to grant users of the Website and users of any Other Media the right to access your content in conjunction with their use of the Website and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attributions with respect to your content.
- You alone are responsible for your content. You assume all risks associated with your content, including reliance by another person on its accuracy, completeness or usefulness, or any disclosure by you of information in your content that identifies you. You represent that you own, or are duly authorized to use, and consent to the use of your content as described herein. You will not enforce that your content is sponsored or endorsed by Authentic Portugal in any way.
- You may expose yourself to liability, for example, if your content violates any third-party right, including copyright, trademark, patent, trade secret, moral, privacy, publicity or any other proprietary or intellectual property right; if the content contains material that is false, intentionally misleading or defamatory; contains material that is unlawful, including unlawful hate speech or pornography; exploits or otherwise causes harm to minorities; or violates or advocates the violation of any law or regulation.
- We may remove or reinstate user content from time to time at our sole discretion. For example, we may remove a review if we have sufficient reason(s) to believe that it breaches the guidelines governing our content. We are under no obligation to retain or provide copies of your content, nor do we guarantee its confidentiality.
- Portugal Autêntico may display advertisements and other information adjacent to or included in the Content on the Site and Other Media. You are not eligible for any remuneration for such advertisements. The manner and scope of such advertisement is subject to change without any particular notice to you.
Product Validity, Modifications and Corrections
- All products, activities and services offered by Portugal Autêntico are valid according to the dates displayed on portugalautentico.pt. Portugal Autêntico is not responsible for any information it does not provide directly.
- Todas as solicitações de modificações/correções devem ser direcionadas para o atendimento ao cliente da Portugal Autêntico, que processará a solicitação através do endereço [email protected].
- All requests for modifications/corrections should be directed to Portugal Autêntico customer service, who will process the request via [email protected].
- Date change requests and corrections are subject to the availability of own resources and/or other suppliers and service providers. Portugal Autêntico cannot guarantee the success of any date change request.
- If you request a date change three (3) days or less from your confirmed travel date, Portugal Autêntico will attempt to accommodate your request. However, changes made three days or less in advance of the original travel date may incur an additional fee.
- If you make a purchase using an Portugal Autêntico promotional code or if you accept a discount or special offer price during the Portugal Autêntico purchase process, you may invalidate your discount or special offer price by making any changes or corrections to your itinerary after your purchase has been completed. Portugal Autêntico may decide, at its sole discretion, whether or not to honor your discount or special offer price if you make a post-purchase change or correction to your itinerary. Portugal Autêntico reserves the right to invalidate your discount or special offer price if you make any changes to a confirmed itinerary.
- Occasionally, our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. Therefore, Portugal Autêntico reserves the right to cancel, change or substitute any service, tour, ticket or product booked on portugalautentico.co.uk at any time for any reason.
- In such cases, if you are not satisfied with the alternatives offered, you are eligible to receive a full refund of the original purchase price.
- Notwithstanding the foregoing, when we are informed in advance by our representatives, service providers and/or suppliers of a significant change to a booking and/or a tour, product or event, we make all reasonable efforts to notify the customer, travel agent and/or distributor, as appropriate, to correct or reissue the booking, where possible.
Prices and Inclusions/Exclusions
- Prices listed on portugalautentico.pt are per person unless otherwise specified.
- Prices are based on the local rate at the time of quotation, converted at the prevailing international exchange rate, as determined by Portugal Autêntico.
- Price quotations are subject to change without notice until a reservation is confirmed.
- Unless otherwise specified, prices do not include local taxes or user fees, including overseas departure, security, port fees, parking fees, customs, immigration, agricultural fees, passenger facility fees or international transportation fees.
- Prices do not include tips/rewards to tour directors, drivers or local guides; passport and visa fees; luggage and personal insurance; any items of a personal nature and drinks or food not specifically listed under "Inclusions" on the portugalautentico.pt activities and services pages.
Payments and Cancellations
- Portugal Autêntico accepts payments through the STRIPE system, through your account or credit card: VISA, MASTERCARD or AMERICAN EXPRESS.
- There is no charge or service fee for processing credit or debit card payments.
- Full payment by credit card is required to make a reservation. Payment will be listed as PORTUGALAUTENTICO on the credit or debit card statement.
- No refunds will be made available once the tour or service has commenced or in respect of any package, service or activity used.
- Canceling a reservation with Portugal Autêntico may result in Portugal Autêntico applying cancellation fees as described below. Additional fees may be imposed by individual supplier/operator. Upon canceling any reservation, you will be notified by email, fax or telephone of the total cancellation fees.
- If you cancel more than 48 hours in advance, there is no cancellation fee. You will get a 100% refund.
- If you cancel with less than 48 hours notice, you will pay a 70% cancellation fee. You will have a 30% refund.
- If the cancellation occurs by Portugal Autêntico you will be refunded 100%.
- Transaction amounts may be subject to foreign transaction or exchange fees. Your credit or debit card company may convert the payment into the local currency, and charge fees, resulting in differences between the amount displayed on portugalautentico.pt and the final charge amount for your credit or debit card statement. Please contact your bank or card company if you have questions about any applicable conversions or fees. Notice for bookings made in Brazil: IOF (Tax on Financial Operations, 6.38%) is not included in the final booking amount and will be charged to the credit or debit card used to make the purchase.
Payment Processing
Under the terms of this contract, payment processing services for services purchased on this website are provided by STRIPE on behalf of Portugal Autêntico, in accordance with the payment method used to purchase the services in question.
Disclaimer and Limitations of Liability
- Under no circumstances will Portugal Autêntico nor its service providers, suppliers and/or distributors be liable for any loss or damage hereunder (regardless of whether such losses are foreseen, predictable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated lost profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or damaged reputation; (f) losses suffered by third parties or (g) any indirect, consequential, special or exemplary damages arising out of the use of portugalautentico. pt, regardless of the form of action.
- Portugal Autêntico and its representatives and suppliers, when making arrangements for hotels, tours, transportation or any service in conjunction with the itineraries of individual clients, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or costs to person or property by reason of fault on the part of any hotel company, carrier or other company or person providing the services included in the activities.
- In addition, Portugal Autêntico and its agents and suppliers shall not be liable for any illness, theft, labor action, machinery breakdown, governmental withholding, acts of war and/or terrorism, weather conditions, defect in any transportation vehicle or for any accident or casualty or any other cause of force majeure.
- At Portugal Autêntico, we verify and confirm the accuracy of the details regarding all products and services we offer. However, Portugal Autêntico does not warrant that the functionality, content or information contained on the portugalautentico.pt website will be uninterrupted or error-free, that defects will be corrected, or that portugalautentico.pt or the servers that make it available are free of viruses or bugs.
- If any of these terms are determined to be unlawful, illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms are intended to be effective, to the extent and in the forum in which such term is unlawful, illegal, invalid or unenforceable, such term shall be deleted from these terms, and the remaining terms shall survive and continue in full force and effect, and shall continue to be binding and enforceable.